Política de reembolso

For customers in the EU

You have the right to withdraw from your purchase within 14 days, starting from the day you receive the last item on your order. You don't need to give a reason. If day 14 falls on a weekend or holiday, you have until the next business day. You can also cancel your order anytime before it's fulfilled.

How to start a request: Log in to your account at https://shopify.com/51829637273/account, open your order, and follow the steps to request a return or cancellation. If you checked out with only a phone number, use the link in your SMS order confirmation instead.

Sending items back: Please send items back within 14 days of telling us you're withdrawing. You're responsible for the cost of return shipping unless we tell you otherwise when you submit your request.

Refunds: We'll refund you within 14 days of receiving your withdrawal notice, to your original payment method. This includes the standard shipping you paid on the order (not any extra charges for faster shipping). We may hold the refund until we receive the items or you show proof you've sent them back.

Exceptions: Custom or personalized items can't be returned under this right.

For customers outside the EU

The terms below apply to orders outside the EU.

⚠️ Important: Our return window is 3 days from delivery confirmation. We strongly recommend inspecting your order immediately upon receipt. Damage or incorrect item claims must be reported within 48 hours of delivery with clear photos sent to fashionablyus@yahoo.com.


All sales are final unless otherwise stated below.

Return Requests

To request a return, customers must contact us at fashionablyus@yahoo.com within 3 days of delivery confirmation. Return requests submitted after this time frame will not be accepted.

If a return is approved, items must be shipped back within 5 days of approval. Customers are responsible for all return shipping costs. Items returned without prior authorization will not be accepted. **Buyer’s remorse is not a valid return reason.**

 

Condition of Returned Items

Approved returns must be:

  • Unworn, unwashed, and unused

  • Free of odors, stains, makeup, pet hair, or damage

  • With original tags and packaging intact

Items that do not meet these conditions will be denied and returned to the customer at their expense.

Non-Returnable Items (Final Sale)

The following items are not eligible for return or refund:

  • Apparel and undergarments

  • Lingerie

  • Fashion jewelry

  • Sale or discounted items

  • Custom or personalized items

  • Tumblers, tote bags, and lunch bags

  • Beauty or personal care products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery with clear photos of the issue and packaging. Claims submitted outside this time frame will not be reviewed.

Damage caused during return shipping is the responsibility of the customer.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued as store credit only, redeemable on future purchases, and will exclude original shipping, handling, and any applicable restocking fees. Store credit is typically issued within 5–10 business days of approval. Refunds are not guaranteed and are subject to inspection.

Dispute Resolution: We encourage customers to contact us at fashionablyus@yahoo.com before initiating a charge-back or payment dispute. Filing a charge-back without first contacting us may result in the dispute being contested with documentation of our policy agreement at the time of purchase.